PRIVACY AND POLICY

Who We Are

Exotica IT Solutions, 385 Edgevalley Rd, London, Ontario N5V 0C2, Canada. Email: info@exoticaitsolutions.com . Phone: +1 (647) 383-7986 .

Our engineering and delivery team operates through Exotica IT Solutions Pvt Ltd, Plot No, 1433, Sector 82, IT Park, Mohali, Sahibzada Ajit Singh Nagar, Punjab 140306, India.

Information We Collect

• Name, email address, phone number, company name and job title
• Details about your business and project requirements
• Messages you send through our contact forms, chat, email or booking tools
• Your email subscription and consent preferences

Information collected automatically: IP address, browser type, device information and pages visited, collected through cookies and analytics tools.

Information from other sources: We may collect business contact information (such as a name, job title and work email address) from publicly available professional sources, such as company websites and business directories, to contact businesses about services relevant to their role.

How We Use Your Information

• To respond to your inquiries and service requests
• To schedule and hold consultations
• To deliver our AI, automation and software services
• To send you marketing emails about our services, updates and offers, where permitted by law
• To provide customer support
• To analyze and improve our website and services
• To meet legal and compliance obligations

Marketing Emails and Your Consent

We send marketing emails only where we have your consent or where the law otherwise permits it. For example, we may email you when you have given express consent through our signup form, or where you have an existing business relationship with us. When you subscribe, we record the date, time, source page and wording of the consent you gave.

Every marketing email we send includes our company name, our mailing address and a working unsubscribe link. You can unsubscribe at any time by clicking the unsubscribe link in any email, or by emailing info@exoticaitsolutions.com with “Unsubscribe” in the subject line. We process unsubscribe requests within 10 business days.

We comply with Canada’s Anti-Spam Legislation (CASL), the U.S. CAN-SPAM Act and other applicable email laws.

How We Share Your Information

We do not sell or rent your personal information. We share information only with trusted service providers who help us run our business, such as website hosting and analytics providers, email delivery providers, CRM and automation platforms, and scheduling and communication tools. These providers may use your information only to perform services for us, and must protect it. We may also disclose information if the law requires it.

Where Your Information Is Processed

Your information may be stored and processed in Canada, the United States and India, where our team and service providers operate. When information is transferred outside your country, we take reasonable steps to ensure it stays protected in line with this policy.

Data Retention

We keep personal information only as long as needed for the purposes described above or as required by law. Website analytics data is kept for up to 24 months. If you unsubscribe, we keep your email address on a suppression list only so that we do not email you again.

Cookies

We use cookies and similar technologies to understand how visitors use our website and to improve it. You can disable cookies in your browser settings, although some features may not work properly.

Your Rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Request that we delete your information
• Withdraw your consent to marketing at any time
• Object to or restrict certain processing

To make a request, email info@exoticaitsolutions.com . We will respond within 30 days.

Security

We use reasonable technical, administrative and physical safeguards to protect your information. Access is limited to team members who need it to do their work. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

Our website and services are intended for businesses. We do not knowingly collect personal information from anyone under 16.

Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top will show when it was last changed. Significant changes will be posted on this page.

Contact Us / Privacy Officer

For questions, requests or complaints about this policy or our handling of your information, contact:

Email: info@exoticaitsolutions.com
Phone: +1 (647) 383-7986

If you are in Canada and are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.