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We deployed a comprehensive support automation solution using cutting-edge tools to streamline the client’s operations and deliver a superior customer experience.
Integrated the chatbot with Make.com for seamless connection to the client’s internal systems (CRM, scheduling tools).
Configured Make.com to automate ticket creation for unresolved chatbot queries and assign them to appropriate support agents based on query type and priority.
Created automated follow-ups for pending tickets to ensure timely resolution.
Set up automated email and SMS reminders for booked appointments using Twilio.
Added a feedback system post-appointment to measure patient satisfaction.
Developed dashboards in Google Data Studio to monitor support performance metrics such as response times and ticket resolution rates.